This is related to TTA boss Simon Hargreaves's plan for a new independent agents' alliance - our cover story in this week's Travel Weekly.
Hargreaves told Lucy that he was inspired by the way Toyota does business, which reminded me of this 100% solid-gold brilliant episode of US radio show This American Life.
It follows GM's attempts to learn from the Japanese car manufacturer, which culminated in the doomed NUMMI joint venture.
Lots of stuff in there about Toyota's culture and practices. Not all of it is directly related to what Hargreaves is talking about, but it's a worthwhile listen on its own terms.
