This week Mystery Shopper visited four agencies in Crewe, Cheshire.
Two of the agencies - The Co-operative Travel and Thomas Cook - asked for Mystery Shopper's personal details at the beginning of the consultation without explaining why these were needed. In this age of people being bombarded with junk mail, people do like to know what a company is going to do with your personal details. Do you take customers' personal details even when they are just enquiring and not booking? Do you explain why?
On another note, this week 3D Travel (above) lost ten points on appearance. From the photo, the shop does look dated. It's a shame, because if the shop had scored full marks, it would have been second best.
Meanwhile, Mystery Shopper was very annoyed with the consultant at The Co-operative Travel for not finishing her personal phone call when she was waiting. If you always work in the public eye, such as in a retail environment, what do you do if you need to make a personal phone call? Do you wait until you have a break and then phone from the back office, or would you take a personal phone call in the shop?
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