Sorry for the delay in posting up this week's Mystery Shopper review. I was enjoying a week off in Cornwall!
This week Mystery Shopper visited four agencies in Lowestoft, Suffolk. She was after a holiday to Portugal, with the opportunity to play some golf. She had already visited the Algarve and wanted to go somewhere different. She had heard that the Silver Coast is nice.
What stood out this week was how safe the agents played the consultation. Rather than researching the Silver Coast, they stuck to the tried and tested Algarve. Although it would have taken more work to find a holiday on the Silver Coast, they would have really given Mystery Shopper what she wanted. Was this laziness on part of the consultants or do you think it is better to stick to selling what you know?
Meanwhile, wasn't the consultation at Can-Am Travel strange? Mystery Shopper ended up in the situation where the consultant shouted questions to her from the back of the shop. It was only after a bit of time that Mystery Shopper realised she should follow the consultant through to the back. Why didn't the consultant just ask her to come through?
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