This week Mystery Shopper was in King's Lynn. She was after an escorted tour around Japan. All agents were able to deliver a quote that met Mystery Shopper's needs, with slight variations in scores for service and product knowledge.
However this week two agencies were deducted points for dusty shops.
Mystery Shopper wrote about First Choice: "Inside the branch I noted that there was dust on the PC and on ledges on the desk. More dust was found on the product shelves."
Meanwhile, at Going Places Mystery Shopper she wrote: "I sat down and noticed the work stations were quite dusty."
Is this fair? We know that in most agencies the staff clean the shops, but what is the priority - cleaning or serving customers? Also, would a customer really be put off by a bit of dust if they were getting a good service?
When consultants are busy booking holidays and going the extra mile to secure a booking, is there any room to let the cleaning slip?
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