A very mixed bag for Mystery Shopper in Maidstone this week. Msytery Shopper was looking for a holidy to Bodrum in Turkey.
When she went to First Choice (above) there were no agents free, so she was reluctantly served by the agent who had been manning the Bureau de Change.
If you are looking after the Bureau and you have got customers waiting, what is your priority? Are you given any training in what to do in this scenario?
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