Should travel agents ever refer a client to the internet?

This week Mystery Shopper was in Wimbledon, London, looking for advice on a trip to Australia. She was going to visit family in Melbourne, but also wanted to take some time to see the sights.
The consultant at Thomas Cook suggested she 'Google' the internet for more information about where she wanted to go.
Would you ever refer a client to the internet to research destination information, or do you think it is the job of the travel consultant to guide and direct the customer?