This week Mystery Shopper was in Poole, Dorset, after a relaxing winter sun break in November, possibly to Egypt. This should be a relatively straight forward sale for agents and all of the agencies mystery shopped received strong scores.
Interestingly only Thomson tried to close the sale. Mystery Shopper does award up to five points if the agent tries to close the sale and also will award up to five points if they try to sell extras, such as insurance, car hire or excursions.
What do you think about the emphasis Mystery Shopper puts on these two parts of the sale? As a consultant, would you always try to sell extras during the first consultation?
What about the emphasis on closing the sale? How often do you close a sale on the first consultation? Is Mystery Shopper right to place five points on the agent's ability to do this?
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