A bit more on this week's Mystery Shopper in Newmarket...
All agencies this week scored full marks for appearance.
First Choice got the highest score in the customer service category, scoring 100%. Thomas Cook and Thomson were joint second with 80% and Premier Travel scored slightly below them.
In terms of advice and product knowledge, Thomson got the top score achieving 96% of the available points in the category, giving it the overall winning score, but First Choice was just behind them.
Overall, it was a strong set of scores this week in Newmarket.
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