This week Mystery Shopper was in Wisbech, Cambridgeshire, looking for a holiday to Florida.
Another strong set of scores this week - the lowest being The Co-operative Travel which scored 60% and the highest being Thomson, which scored 97%.
Mystery Shopper wrote about Thomson: "The agent took an interest in the holiday plans and patiently found the ideal choice."
However, she wrote about The Co-operative Travel in comparison to the other agencies: "Other agents had a better overall idea as to how to address my needs and the quotes were considerably less than with this agent."
All scored full marks for appearance, except for The Co-operative Travel. Mystery Shopper deducted five marks writing: "There was rubbish in a bag in one corner and stacks of brochures on the floor."
There was only one point in it between World Choice and Deeping Travel in terms of customer service, but Thomson got the higher overall score in the advice and product knowledge category.
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