This week Mystery Shopper was in Great Yarmouth looking for a holiday to Cancun. Here are more details on the scores:
The Co-operative Travel got an overall score of 88% - breaking down to full marks for appearance, 96% of available points for customer service, 78% of available points for advice and product knowledge, and full marks for the overall experience.
Global Travel Lounge scored 81%, scoring full marks for appearance, 92% of available points for customer service, 72% of available points for advice and product knowledge and 70% of available points for the overall experience.
First Choice scored 47%, getting 67% for appearance, 52% for customer service, 44% for advice and product knowledge and 20% for overall experience.
Thomas Cook scored 42%, getting full marks for appearance, 52% for customer service, 24% for advice and product knowledge and 20% for overall experience.
The overall scoring system is weighted the following way:
50% for advice and product knowledge
25% for customer service
15% on appearance
10% on overall experience
Leave a comment