This week Mystery Shopper was in the Failsworth and Hollinwood areas of Manchester. They were looking for a trip to South Africa to see the World Cup.
Mystery shopper didn't ask for the tickets to be included in the price, they simply wanted the flights, accommodation and information on internal transfers.
There was a vast difference in the quality of the advice - one consultant admitting she hadn't even heard of the World Cup, with consultants at another agency being able to advise on all sorts of aspects of the trip, including internal transfers.
Do you think agents need to keep on top of current affairs to do their job? Is it acceptable not to know about major sporting events?
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