Interesting story on the Cruise Critic website about an American couple who have been banned from cruising with Royal Caribbean International.
Apparently they were regular cruisers with the brand, but managed to find faults with every cruise they took. These were vocalised to the world through travel websites and when Royal acted to rectify the problems with financial sweeteners - on-board credits, money off future cruises - they told the world of that too.
Cleverly they always praised Royal and rebooked with them so it never looked like they were after money. Of course they weren't. But now the game is over. Let's face it, cruiselines can't afford to allow others to learn the rules.
Somehow I'm finding it hard to feel sorry for these guys, who have been pouring their hearts out on US TV, but I do have sympathy for Norwegian Cruise Line. Apparently they have discovered - and love - NCL's Freestyle cruising!
Jane Archer
