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Hyatt launches concierge service on Twitter

hyatt.jpgHotels have been quick to pick up on the potential of Twitter but mainly as a straightforward marketing tool.

Now Hyatt has come up with a new way of using the micro-blogging site. The HyattConcierge service allows guests to tweet a question any time and about any Hyatt hotel.

"We envision that guests will use HyattConcierge to ask questions, book spa appointments or dinner reservations, and make special requests," CEO Mark Hoplamazian wrote on a guest blog on USA Today

A quick search on Twitter shows it's starting to catch on. I wonder who else will be following Hyatt's lead..?

(pic: Grand Hyatt Shanghai)

 

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